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NAMIB RUBBER STAMPS CUSTOMER SATISFACTION SURVEY 2007

Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far.  We at NAMIB RUBBER STAMPS appreciate your business and want to make sure we meet your expectations.

Please consider the following questions carefully and respond as honestly as possible by choosing the bullet representing at best your opinion or feeling. Your answers will be completely confidential.

THANK YOU FOR YOUR CO-OPERATION!

Please provide us your contact E-Mail address:
Your name:

1. In evaluating your most recent customer service, how will you rate your satisfaction in terms of the following:       (Tick where applicable)

Excellent Good Poor Not Applicable
a) Quality of rubber stamps (mounts)

b) Quality of rubber impresion

2. Were you billed correctly for the products delivered you?

Yes  
 No  

 

 

3. Would you like to be informed about other products from Namib Rubber Stamps?

Yes  
 No  

 

4. Where did you hear about us?

Word of mouth
Coffee News
Just Adds
Website
Other

if other, specify

 

5. Did you received your stamp(s) on time?

Yes  
 No  

If No, state the reason:

 

6. Are the requested quotes for your requirements offered according to your needs and wants?

Yes  
 No  
 Not Applicable  

 

7. Are quotes faxed or mailed to you on time?

Yes  
 No  
 Not Applicable  

 

8. How would you rate Namib Rubber Stamps service in terms of the following?


 Excellent Good Poor
a) Service Knowledge
b) Queries handling
d) Willingness
e) Accuracy

 

9. Is there a sales person available when contacting us?

Always  
 Often  
 Sometimes  
 Never  

 

10. Do you know where Namib Rubber Stamps is situated/located?

Yes  
 No  

 

11. Is Namib Rubber Stamps shop easily accessible?

Yes  
 No  

 

12. Would you recognize Namib Rubber Stamps logo easily?

Yes  
 No  

13. Did you find Namib Rubber Stamps website interesting and informing?

Yes  
 No  

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